JOB PURPOSE STATEMENT:
Provides a professional and courteous reception service to guests and employees at various facilities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Receive and welcome guests as they enter the facility.
• Create a positive first impression by presenting a professional appearance and a cordial, businesslike presence.
• Handle incoming phone calls in a professional manner.
• Maintain a thorough knowledge of the facility in order to accurately route incoming calls, and take and relay messages, and keep track of people and information flow as required.
• Maintain a log of visitors, inquiries, faxes, and other relevant details.
• Accept and sign for courier items, and distribute as appropriate.
• Distribute incoming mail.
• Provide clerical backup support to departments when needed - this may include typing quotations, faxing and mailing documents and filing.
• Undertake additional related duties as required.
Skills
• Diploma/Certificate in Secretarial Practice
• 2 years experience as a Receptionist
• Knowledge of some admin functions, such as courier mail, ticketing, hotel reservation, etc.
• Should be familiar with every aspect of telephone activity, including placing long-distance calls, arranging conference calls, and operating message and paging systems.
• Professional in appearance and a positive, cordial attitude.
• Good phone etiquette and telephone voice
• Be familiar with every aspect of telephone activity, including placing long-distance calls, arranging conference calls, and operating the retail facility’s message and paging system.
• Good fluency in spoken and written English.
• Computer literate - Knowledge of MS Office packages.
